Privacy policy

Blackline OÜ values your privacy and is committed to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website, blackline.ee. By using our website, you agree that we may collect and use your data in accordance with this privacy policy.

This privacy policy aims to explain to you what data we collect, how we use it, and what your rights are to protect your data. This policy applies solely to our website and its visitors, and does not apply to data collected through other channels.

The controller of your data is Blackline OÜ

Company registration number: 10435963

Email: info@blackline.ee

Phone number: +372 53 999 919

We collect and process information in accordance with the European Union’s General Data Protection Regulation (GDPR), which took effect on May 25, 2018.

Data collection and use

What data we collect

The information we collect includes both information that you knowingly and actively provide to us when using our services or participating in our campaigns, as well as any information your devices send to us when accessing our products and services.

The data we collect includes information you have knowingly shared with us when using our services or campaigns, and information that your devices automatically transmit to us.

Your personal data may reach us in the following ways:

When you place an order in the blackline.ee online store
When you register as a user on the blackline.ee online store
When you contact us by phone, email, or online chat
When you browse the blackline.ee website
When you provide personal data about another person who will receive the goods
When you make payments using e-banking or other electronic payment methods
When you comment, like, or share a post on our social media account
When you subscribe to our newsletter
When you comment on posts on our website

Types of data collected

Personal data

We request personal information from you only when necessary to provide you with a service. By contacting us or visiting our website, you may share the following information with us:

First and last name
Email address
Postal address, country, state, city
Phone number
Your purchase history and activity in our online store
Conversation history between you and us
Information about your web browser and IP address

Log files

Our website blackline.ee records log files about its visitors. The collected information may include:

Type of device used
Internet Protocol (IP) address
Browser type
Internet Service Provider (ISP)
Date and time of website visit
Entry and exit pages and the number of clicks on the website

Information in the log files is used to analyze trends, administer the website, track visitor activities on the site, and gather demographic information. The data collected is not intended to, and does not, enable personal identification.

Cookies

Like most websites, blackline.ee uses “cookies”. A cookie is essentially a text file that is stored on the user’s device when visiting a website. Cookies are used to determine and store preferences, regional settings, usage choices, and more.

You may disable the use of cookies in your browser settings if you wish, but this may disrupt the service offered to you.

Cookies are categorized into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you close the browser or computer. Session cookies are deleted immediately after the browser is closed.

Cookies are categorized by their purpose:

Necessary cookies. Session cookies that are essential for using the services provided on our website. These cookies help authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot provide you with the desired services.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember choices you make while using the website, such as saving your login details or language preferences. The purpose of these cookies is to offer you a more personalized experience and to avoid re-entering preferences.

How we use the data

We may use the collected information for various purposes, including:

Maintaining, administering, developing, personalizing, and expanding our website
Gathering statistics to improve our services and/or offers and understand and analyze the behavior of our website visitors
Identifying you via phone, message, or email
Sending you information and requesting feedback on our services
Preventing fraud and protecting our website
Enabling us to connect with you via a social media account
Allowing access to conversation history to expedite relevant advice
Improving the quality of our service and providing more efficient browsing solutions
Developing new products, services, or improving their functionality
Shipping/delivering goods, processing orders, issuing invoices, ordering via bank link, and confirming your order or refunding money
Offering products and services that may be of interest to you based on your previous orders
Facilitating and speeding up our interactions when you contact us
Other purposes. For example, analyzing data, researching trends, and assessing the effectiveness of our advertising campaigns.

When we may share your data

We may share or transfer your personal data in connection with a change in ownership, merger, sale of assets, financing, or acquisition of our company. We will notify you of any transfer of your personal data and when they become subject to another privacy policy.
We may share your data with our partner companies, requiring them to comply with this privacy policy. Partner companies include our parent and subsidiary companies, joint venture partners, or other companies that we own.
We may share your data with our business partners to offer you certain products, services, or promotions.
We may disclose your personal data for any other purpose with your consent.
We are required to disclose your personal data when required by law. In good faith, we may also disclose your data to comply with a legal obligation, protect our rights or property, prevent or detect possible misconduct related to our service, and ensure the safety of service users.

Retention of your personal data

The company will retain your personal data only for as long as necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company also retains log files for internal analysis purposes. Log files are usually retained for a shorter period, except when these data are used to enhance security or improve the functionality of our service, or if we are legally obligated to retain these data for a longer period.

Processing of children’s data

None of our products or services are directed at children under the age of 13, and we do not knowingly collect data from children under 13. If we suspect that we are processing data of a person under 13, we will remove that person from all our databases.

Your rights to protect your data

You have the right not to share your data with us, knowing that it may affect your experience on our website. If you choose not to share your data with us, we will not treat you unfairly because of it. If you provide us with personal information, you understand that we will collect, store, use, and disclose it in accordance with this privacy policy. You have the right to request details of the data we collect about you.

If we receive personal information about you from a third party, we will protect it in accordance with this privacy policy and Estonian law. If you share third-party data yourself, you confirm that you have the right and permission to do so.

Even if you have previously consented to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to opt out of interacting with us and request that we remove your data from our databases. Occasionally, we may also ask you for information to verify your identity. If you believe that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us by email at info@blackline.ee or by phone at +372 53 999 919. We will do our best to correct any inaccurate, incomplete, misleading, or outdated information.

If you believe we have breached relevant data protection laws and wish to lodge a complaint, please contact us using the contact details provided in this document and provide us with all the details regarding the breach. We will investigate your complaint promptly and respond to you in writing, outlining the results of our investigation and the steps we will take to resolve your complaint. You also have the right to contact a regulatory or data protection authority.

GDPR data protection rights

We want to make sure you are fully aware of all your data protection rights. Every user of our website is entitled to the following:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – Under certain conditions, you have the right to request the erasure of your personal data.
The right to restrict processing – Under certain conditions, you have the right to request that we restrict the processing of your personal data.
The right to object to processing – Under certain conditions, you have the right to object to the processing of your personal data.
The right to data portability – Under certain conditions, you have the right to request that we transfer the data we have collected to a third party or directly to you.

Your data security

The security of your personal data is important to us, but please remember that no method of transmitting information over the Internet or electronic storage method is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Blackline OÜ takes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this privacy policy and Estonian law. Your data will not be transferred to any organization or country unless there is a compelling reason to do so and your data is secure.

Links to other websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.

We strongly recommend that you review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, services, or other practices of any third-party sites.

Privacy policy updates

We may update this privacy policy as necessary. When we update the privacy policy, we will modify the date at the bottom of this document. By continuing to visit and use our website after any updates to the privacy policy, you are agreeing to the changes by your implied consent.

Last updated: 18.08.2024